Help & FAQ

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Once you have found a product you like...

1. If applicable; select the size and click 'add to cart'.
2. Your cart shows the items you have chosen. You can edit and remove items here.
3. When you are ready to place your order, you can click 'checkout'.
4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

Most major credit and debit cards are accepted.

We also accept Apple Pay & Google Pay, as well as PayPal & Shop Pay.

To use a discount code, enter the code in the 'Discount code' box on the right-hand side of the checkout screen and press 'Apply'. On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

We work closely with our brand partners to ensure that we can obtain the best prices on the best products every single day.

If you can find the same product elsewhere, we will happily match the price.

How it works:

What do we mean by the same product?

• The product must be the exact same brand, size, colour, specification, and year.
• The product must be in stock with both us and our competitor.
• The product must be for sale in the currency that you're shopping with on SUP Warehouse and be available for shipping to your country.
• The product must be from an authorised online retailer; we do not match individual sellers, auction sites, private sales sites, or marketplaces.
• The price match is calculated inclusive of delivery + VAT + duty/customs.
• The price match runs while the product is in stock on SUP Warehouse.
• We cannot price match any personal, media, promotional, affiliate, or cashback discounts.
• Price match is not valid with any other promotional offers we may be running at the same time.

How to claim if you think you’ve beaten our price checkers:

• Contact us with your order number, a link to the product on SUP Warehouse, and a link to the exact product with our competitor.
• We’ll then check the product is comparable and when you've purchased the product from SUP Warehouse we'll then refund you the difference.

Ultimately, our decision is final; although our head of customer service is a pretty soft touch!

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days when stock is available at your domestic warehouse. Your estimated delivery date will reflect this, and if it shows longer than 3 days, your order will be transferred to your domestic warehouse before being shipped. This process may take longer during sales periods.

You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.

Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.

Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

Unfortunately, we cannot combine multiple orders into one shipment. Once an order is placed, it is processed and shipped separately to ensure timely delivery. If you place multiple orders and wish to minimise shipping fees, please reach out to our support team with your order numbers, and we’ll do our best to assist where possible.

At this time, we do not offer expedited or next day shipping options. We aim to process and ship all orders as quickly as possible with our standard shipping services. Estimated delivery dates are provided at checkout based on your location and stock availability.

Products must be returned in their original, unused condition with tags and packaging intact. If a product has been used, we cannot accept it for return unless there is a manufacturing defect or fault. For items that have developed a fault after use, please contact our support team to discuss warranty or repair options.

If you are returning a gift, the original purchase receipt or order number is required. Please note that refunds can only be processed back to the original payment method used at the time of purchase. We recommend discussing return options with the person who purchased the gift. For more details, feel free to reach out to our support team.

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders (most SUPs), your order will be delivered by Yodel or DPD.

For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.

Free shipping is available for UK orders over £100 and international orders over £200.

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.

If your order has not been shipped yet, you can also find an estimated delivery date on the same page. Please note that this estimate is based off our usual delivery timeframes, and is not a guaranteed delivery date.

If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.

Estimated delivery dates shown on product pages will reflect stock location.

UK or EU orders will not be liable for any customs or duties.

You are welcome to return items from different orders in one parcel.

All items must be returned in their original packaging as per the labels on the packaging

Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.

If you have any further questions, or require additional information, please do not hesitate to contact us.

You can return an item within 30 days of receiving your order if for any reason you're not completely happy with it.

Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.

You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

It's simple to set up a return for all or part of your order.

Please open a return and our customer service team will get back to you with further instructions

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

• Return the item(s) by opening a return here.
• Find the new item and purchase that as a new order.

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.

If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.

Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

If your item is faulty upon receiving it, please get in touch to receive a free return.

If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

• Your order number
• Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
• Details of the problem you noticed and how it first occurred.
• Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

To find an estimated delivery date for your order, please visit your order status page. This information is available on your account and we kindly request that you note that this date is an estimate and delivery times may vary. Once your order has been shipped, you will receive an email with tracking information, which will provide you with an accurate estimated delivery date. Tracking is also available on your order status page.

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Unfortunately, we can't add another item to an order once it's already been placed.

However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if you order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.

If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.

If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the item details.

Yes, you can. Just visit your account to update your saved addresses. Please note that you cannot update the email address linked to your account.

Should you wish to close and delete your SUP Warehouse account, please contact us and we will delete your personal details and account as requested.

Please see our paddleboard guide for information on choosing your paddleboard.

If you require specialist advice, or are looking for a recommendation, please contact us with information about yourself and your desired SUP usage.

Size guides are available for most relevant products on the product page. If no information is available, please contact us and our support team can provide the relevant information.

High pressure pump gauges require quite a bit of back pressure to get the needle ‘off the stop’ – sometimes as much as between 7-10 psi. Even though you’ve pumped for what seems like ages and your SUP looks and feels solid – there’s more to go.

Try to inflate the board a little further and see whether this gets the PSI to register

If this doesn't work, or you have been able to check that you have reached a PSI of at least 10, get in touch so we can try and arrange a replacement pump for you.

We don't currently sell gift cards or vouchers.

We do have promo codes from time to time. These will be sent out in our newsletters, so be sure to keep an eye on your inbox for the latest on this!

Additionally, a first order discount is available. Just sign up to our newsletter, and you will receive a welcome email with the discount.

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@sup-warehouse.com.

We're available to help Monday to Friday, 8:30 am - 6:00 pm GMT.

We aim to get back to you within two working days.

Please be aware that we do not have a telephone service.